Privacy Policy
✧ Privacy Policy for Duende
At Duende, your privacy is important to us. We are committed to protecting your personal information and handling it with transparency and care. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
✧ Personal Information We Collect
We collect personal information that you provide when:
• Placing an order
• Signing up for newsletters or Club Duende
• Contacting customer service
• Creating an account or interacting with the site
This information may include:
• Name
• Email address
• Billing and shipping address
• Phone number
• Order history and preferences
• Payment details (processed securely through third-party providers like Shopify)
✧ How We Use Your Information
Your information is used to:
• Process and fulfill your orders
• Communicate with you about your order or inquiries
• Improve your shopping experience
• Offer promotions, special offers, and updates (only if you opt in)
You may opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us at saradu@duendefiji.com.
✧ Cookies & Browsing Data
We use temporary session-based cookies to:
• Help you log in and stay logged in
• Maintain your shopping cart
• Show you products and experiences tailored to your interests
These cookies do not collect personal data and expire when you close your browser.
Your IP address may be used to help display regional content, but it remains anonymous unless needed for security or fraud prevention.
✧ Third-Party Services
Duende is powered by Shopify, and we may use trusted third-party services like:
• Shopify Payments
• PayPal
• Google Analytics
• Klaviyo (for email marketing)
These services help us process payments, manage orders, and understand how our website is used. These providers have their own privacy policies which you can view on their respective websites.
You can view Shopify’s privacy policy here.
✧ Customer Accounts
You may choose to create an account for a faster checkout experience. Your login details are securely encrypted and never shared.
✧ Minors
This website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have received information from a minor without parental consent, we will remove it promptly.
✧ Do Not Track
Some browsers send “Do Not Track” (DNT) signals. At this time, Duende does not respond to DNT signals, as there is no consistent industry standard.
✧ Data Security
We take reasonable precautions to protect your information, including SSL encryption and secure third-party payment platforms. While no method of transmission is 100% secure, we do everything within our means to keep your data safe.
✧ Copyright Notice
All images, banners, designs, and product photography on this website are the intellectual property of Duende and are protected under the Copyright Act 1968 (Cth).
Any unauthorised reproduction, distribution, or commercialisation of our content may result in legal action.
✧ Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our site will constitute acceptance of those updates.
✧ Contact Us
If you have any questions about this Privacy Policy or wish to access, update, or delete your information, please contact:
📧 saradu@duendefiji.com
🌐 www.duendefiji.com